At Sonarys, we strive to deliver premium alcoholic beverages with care and efficiency. Due to the nature of our products and legal regulations, certain restrictions apply to returns and refunds. Please read this policy carefully before making a purchase.

1. Returns

Due to alcohol laws and health and safety regulations, we do not accept returns of alcoholic beverages unless the product is damaged, defective, or incorrect. To be eligible for a return: You must notify us within [e.g., 3] days of receiving the order. The item must be unopened, in its original packaging, and accompanied by proof of purchase. You must provide photographic evidence of any damage or incorrect items.

2. Refunds

Refunds may be granted in the following situations: Damaged or Leaking Products: If the product arrives damaged, broken, or leaking. Incorrect Items Received: If you receive the wrong product. Undeliverable Orders: If the order is returned to us due to delivery issues not caused by you (e.g., carrier error), and cannot be redelivered. Once your claim is reviewed and approved, we will initiate a refund to your original method of payment. Refunds may take [e.g., 5–10 business days] to reflect in your account.

3. Non-Refundable Situations

We cannot offer refunds or returns for: Opened bottles or partially consumed products Change of mind or incorrect ordering Orders refused due to failure to verify age upon delivery Delays caused by courier services or adverse weather

4. Exchanges

We do not offer product exchanges. If you received a defective or incorrect item, we recommend applying for a refund and placing a new order.

5. Cancellations

Orders may be canceled within [e.g., 1 hour] of placement, provided they have not yet been packed or shipped. Please contact our customer service immediately at [+(91) 22 6666 9111 or +(91) 22 6145 9400 or email us at info@sonarys.in].